Stocking the Shelves for a More Connected Workforce
ICA Group implemented an Omnia-powered intranet to unify communication across its diverse business units. By creating a single digital workplace, the organization strengthened collaboration, knowledge sharing, and alignment across the entire group.
Quick Facts:
Industry: Retail (Grocery, Pharmacy, Banking & Real Estate)
Business Summary: One of the leading retail groups in the Nordics, operating grocery stores, pharmacies, financial services, and real estate businesses.
Employees: 24,000+
Operations: Sweden & Baltic region
Brands: ICA Sweden, Rimi Baltic, Apotek Hjärtat, ICA Banken, ICA Fastigheter
Scale: ~1,300 stores and an extensive independent retailer network
Website: icagruppen.se
How ICA Group Unified Communication Across a Decentralized Organization
With multiple business units operating across different markets, ICA Group (operating as ICA Gruppen) faced a fragmented internal communications landscape. Each subsidiary relied on its own systems, making it difficult to share information, collaborate effectively, and align on group-wide priorities.
To address this challenge, ICA launched an Omnia-powered intranet to serve as a single entry point for communication across the entire organization. This unified platform connected employees regardless of business unit or location.
“With Omnia, we have for the very first time a single access point for both group-wide and company-specific internal communications.”
– Andreas Keymer, Manager Group Functions IT at ICA Group.
By centralizing communication and integrating with Microsoft 365, ICA has made it easier for employees to find relevant information, work together across different departments, and stay connected with the company’s goals. The platform also offers a more user-friendly navigation and layout, making it more accessible and enjoyable for employees with various roles and levels of digital experience.
“The new intranet helped us significantly improve collaboration and communication between our units and subsidiaries… strengthening our community and supporting shared goals and visions,” said Andreas Keymer, Manager Group Functions IT at ICA Group.
Key Takeaways
Established a unified point for group and local communications
Enhanced collaboration and knowledge sharing within the organization
Strengthened corporate culture, alignment, and shared goals
Enhanced usability with personalized navigation and structure
Increased efficiency with Microsoft 365 integration and streamlined workflows
Covering employees with the right information
A digital employee communication hub that boosted employee engagement.
Energizing employee communication – worldwide
Transforming a legacy intranet into a modern, M365-integrated digital workplace.
Switching on a smarter digital workplace
Centralizing communications and engaging 27,000 global employees.
Shifting into high gear with a modern intranet
Streamlining workflows that reduced complexity and boosted productivity.
Securing communication for the frontline
With a focus on providing easy, mobile-first access, Omnia connected thousands of frontline workers and boosted engagement.
Serving up a communication feast for a global workforce
To enhance communication across global teams, Duni Group launched an award-winning intranet that boosted content findability by over 200%.
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