Intranet for Frontline Workers: Designing Solutions that Engage Frontline Teams

Many organizations launch intranets to improve communication, collaboration, and productivity — but too often, the needs of frontline and deskless workers are overlooked. Without the right tools, these employees can feel disconnected, missing out on vital updates, knowledge, and engagement opportunities.

In this 45-minute webinar, you’ll learn how to design an intranet for frontline workers that truly delivers value — from boosting engagement to simplifying daily tasks. We’ll share proven strategies, real-world challenges, and mobile intranet design examples that show what works in practice. 

Identify common obstacles faced by frontline and deskless workers — such as limited device access, fragmented communication, and time constraints — and explore practical strategies to create a more connected and productive mobile workforce.

Discover how to design inclusive, user-centric intranet solutions for frontline workers by involving cross-functional teams, conducting targeted research, and engaging frontline employees in the design process to ensure every feature meets real needs.

See mobile intranet design examples and successful frontline solutions that have improved collaboration, streamlined workflows, and empowered deskless workers — from employee apps to mobile-first intranet platforms.

Learn how to create a scalable intranet for frontline workers roadmap, starting with quick wins to drive adoption and evolving over time to sustain engagement and deliver ongoing value.

A brief Q&A session will follow the presentation.

Whether you’re launching a new intranet for frontline workers or improving your existing solution in Microsoft 365, this webinar provides actionable guidance for building an intranet strategy that scales across teams, regions, and evolving business needs. 

This webinar is designed for intranet stakeholders within Communications, HR, and IT— especially for teams working in Microsoft 365, who are planning, launching, or improving their intranet for connecting and engaging frontline teams.

The webinar is free and conducted in English. You can join via web browser or mobile app. Please note that registrations from private email addresses (such as Gmail, Outlook, Yahoo, etc.) are not accepted.

Can't make it on the scheduled date? Sign up anyway, and we'll send you the presentation and a recording.

Omnia is the top-rated intranet for Microsoft 365—purpose-built to help organizations implement intranet experiences that drive adoption, improve communication, and deliver real business outcomes. This webinar will showcase how Omnia supports communication, collaboration, and knowledge sharing among a deskless workforce—from planning and launch to long-term success. 

An intranet for frontline workers is a digital workplace platform designed to connect and support employees who are not office-based, such as deskless or mobile workforce teams. It provides easy access to communication, documents, knowledge, and tools through mobile devices, employee apps, or other channels like digital signage.

Frontline employees often rely on smartphones or tablets rather than desktops. A mobile-first intranet ensures the platform is accessible, easy to navigate, and delivers essential updates, forms, and workflows on any device. This approach increases engagement and productivity for a dispersed workforce.

Effective mobile intranet design examples include personalized news feeds, quick access to frequently used forms, integration with shift scheduling tools, push notifications for urgent updates, and streamlined access to HR services. These features make it easier for frontline teams to stay informed and connected.

An intranet centralizes communication, ensuring all frontline employees receive consistent, timely updates. Features like targeted announcements, two-way feedback tools, and employee apps allow organizations to connect directly with specific teams or locations, reducing reliance on email or paper notices.

Success can be measured through metrics like mobile app adoption rates, engagement with news and updates, completion rates for digital forms, participation in feedback surveys, and reduced time to access critical information. These indicators show how well the intranet is meeting the needs of frontline employees.