Global fintech leader, Finastra powers employee engagement with Omnia

Finastra implemented Omnia to support its 9,500 global employees in their quest to disrupt the financial services industry with its innovative solutions. The new Omnia-powered intranet will help Finastra strengthen internal communications and ensure that its digital workplace drives employee engagement for years to come.

“With Omnia, we have a flexible, robust, and future-oriented employee engagement platform. While our previous intranet was overly complex and technically limiting, Omnia is easy to use, adapt and integrate with new applications and services. Now we can modernize our digital workplace and meet the demanding needs of our employees today and tomorrow,” says Darko Jaksic, Chief Intranet & Collaboration Governance at Finastra.

Formed in 2017 by merging Misys and D+H, Finastra provides expertise and legacy financial software across retail banking, transaction banking, lending, treasury, and capital markets. The company is one of the world’s largest Fintechs and a pioneering force in developing and using innovative financial software. With over 9,500 employees and offices in 42 countries, Finastra serves over 9,000 customers, including 90 of the top 100 banks globally.

A flexible and future-oriented platform for growth

Finastra’s previous intranet platform was inflexible and restricted lacking integration capabilities and limited new functionality. Most urgently, they needed to integrate Microsoft 365 with their intranet to ensure unified organization-wide collaboration.

“When envisioning our future digital workplace, we conducted thorough market research, scrutinizing all top-rated platforms, including Omnia. Offering mostly all the functionality we were looking for, it stood out from all the others we studied. None of the other platforms could compare to Omnia in terms of complete functionality,” said Darko Jaksic. “Naturally, we expect to add some functions further down the road, but with Omnia, this is easy to do. Its flexible and future-oriented architecture, combined with the development roadmap for Omnia and customer-oriented approach, convinced us it was the right choice.”

Remote implementation with a strict deadline

The Finastra / Omnia implementation project started in June 2020, and the new intranet was released in less than six months to all 9,500 employees on December 1st. Due to the pandemic, the project was managed exclusively through remote, digital communication channels.

“We had a very strict deadline. Our new intranet had to be launched on December 1st and not a day later. Otherwise, we would have been hit by license costs from our old platform for another year. There was a huge amount of content to be migrated into the new platform, requiring more time and effort than originally expected. But we managed to pull it off in time thanks to the meticulous preparatory work we conducted internally. Our preparations included getting every key stakeholder on board and conducting a detailed inventory and analysis of information and functionality needs to nail down the precise requirements for the new intranet. That work really paid off by taking the time to create a solid specifications sheet before the implementation started,” Darko noted.

Modernizing the digital workplace with Omnia

Finastra’s new intranet sought to achieve two primary objectives:

  • Install an intranet platform on which Finastra can evolve and continue modernizing its digital workplace without restrictions.
  • Integrate and unify the corporate intranet with Microsoft 365

The new Omnia intranet will significantly enhance internal communications across Finastra’s worldwide operations. The intranet is now a gateway to collaboration tools, company news, and other internal information. It encompasses everything employees want and need to know to manage their assignments successfully.

“Integrating Omnia with Microsoft 365 was an effortless and smooth process. Overall, our employees like our new intranet platform. They instantly applauded the new login process, or rather its seamless login. With the Microsoft 365 integration, employees are now automatically logged into the intranet, which was not the case with the previous intranet. Other acknowledged improvements are the intranet’s new fresh and welcoming layout, its more advanced notifications possibilities, and much better search functionality,” added Darko.


Everything you need to know about intranets.