AI and Employee Engagement: Why Your Intranet Matters More Than Ever

As artificial intelligence reshapes the way we work, many organizations are struggling with another pressing issue: declining employee engagement. These two forces — digital disruption and human disconnection — are converging fast. And at the centre of it all is the digital workplace. The burning questions are: Will AI strengthen the employee experience, or make it more fragmented? And can the intranet be the platform that brings it all together? 

Across industries, engagement is under pressure. According to Gallup’s 2025 Global State of the Workplace Report, many employees — especially managers — are feeling increasingly disconnected. They’re navigating constant change, shifting priorities, and the rapid rise of AI-powered tools. And yet, at the very moment when connection and clarity are most needed, many organizations are still struggling to offer a consistent and engaging digital experience.

At the same time, AI is transforming the modern workplace at a remarkable speed. It’s changing how we search for information, how we collaborate, how we communicate, and even how we make decisions. For leaders in communication and IT, this raises a critical challenge:

How do we introduce and apply AI in ways that support people — without making them feel monitored, overwhelmed, or less needed? And how do we build a workplace where employees stay informed, engaged, and connected — no matter where or how they work? 

This is where the modern intranet plays a vital role. A well-designed intranet is not just a place for news and documents. It’s the foundation of the employee experience. It’s where people go to find answers, stay updated, recognize each other’s work, and feel connected to the organization’s goals and values.

And today, it’s also where AI can be used thoughtfully — to personalize content, simplify access, and make communication more relevant. But the potential of AI won’t be realized without engagement. If employees are unsure of the purpose of new tools, or don’t know or trust how AI is being used, the result can be confusion, resistance, or worse — a feeling of being left behind.

The intranet provides a unique opportunity to introduce and integrate AI in a way that feels natural and useful. It can help people work smarter by removing digital friction and surfacing the content, tools, and updates that matter most to them. 

At the same time, the intranet can be a powerful driver of engagement. It gives managers and teams a shared space to communicate, collaborate, share knowledge, and celebrate progress. It supports onboarding, feedback, learning, and recognition — all essential elements of a positive employee experience. And it offers a single, trusted platform where information is consistent and accessible, whether employees are in the office, working remotely, or on the go.

As organizations look to the future, the ability to align technology and people needs will be a defining success factor. AI is not a replacement for engagement — instead it can help drive it, if applied thoughtfully. And the intranet is one of the best platforms to make that happen.

And a modern intranet is one of the best platforms to do just that. By focusing on usability and purpose, the intranet can become more than a communication channel — rather a space where AI and people work together to drive performance, culture, and connection.

The rise of AI and the drop in engagement are not separate challenges. They are deeply connected. And your intranet — if designed with people in mind — can be the bridge that helps you navigate both.

If you're exploring how to strengthen engagement, improve the employee experience, or integrate AI into your digital workplace, we invite you to take the next step:

✔ Download the guide: Driving Employee Engagement with a Modern Intranet

✔ Sign up for the webinar: Boosting Your Intranet with AI

✔ Book a chat with one of our intranet experts to discuss your goals and see how Omnia can support your strategy.