Free Guide: Knowledge Management Best Practices for Your Intranet

Looking for knowledge management best practices that actually work? Want to see how successful organizations use their intranet to share knowledge, connect people, and manage official content?

Download this free, practical guide packed with knowledge management examples and over 20 real-life screenshots—designed for both desktop and mobile.

Whether you’re using SharePoint, Microsoft 365, or a platform like Omnia, this guide helps you turn your intranet into a high-performing knowledge management solution. 

Get a behind-the-scenes look at how leading companies create:

✔ Effective intranet people search and expertise directories.

✔ Engaging knowledge-sharing intranet communities.

✔ Structured knowledge bases with lifecycle workflows and governance.

✔ Intuitive search and navigation powered by semantic search and AI.

✔ Personalized knowledge feeds and alerts that improve discoverability.

This 21-page guide walks you through proven knowledge management strategies for building a scalable, user-friendly intranet knowledge platform—supported by more than 20 annotated screenshots for both desktop and mobile. You’ll learn how to:

✔ Design knowledge hubs aligned with business goals and intranet best practices.

✔ Build user profiles and directories that make expertise easy to find.

✔ Support structured and collaborative content creation using Microsoft 365 intranet tools.

✔ Deliver trusted, well-maintained documentation through governed publishing workflows.

✔ Reduce duplication, accelerate onboarding, and drive continuous improvement.

If you work in Knowledge Management, Internal Communications, HR, or IT—especially within Microsoft 365 and SharePoint environments—this guide is for you. It’s ideal for teams looking for: 

✔ Enterprise knowledge management solutions.

✔ Better tools for knowledge transfer.

✔ The best intranet for knowledge sharing.

If you are planning to leverage your intranet for Knowledge Management, please sign up for our polular webinar Smart Knowledge Management on Your Intranet to discover strategies and see live knowledge management intranet solutions. 

Knowledge management (KM) on an intranet means enabling employees to find, share, and apply knowledge—whenever and wherever it’s needed. A KM-enabled intranet connects people to content, experts, and conversations that help them work smarter, collaborate better, and drive results.

Examples include expert directories, topic-based communities, collaborative article publishing, wiki-style documentation, semantic search, document lifecycle governance, and AI-powered content discovery—many of which are supported natively in Microsoft 365 or through solutions like Omnia.

Effective intranet design structures content around users’ needs. It ensures that knowledge hubs, search, navigation, and content creation tools are intuitive, personalized, and easy to use—boosting both adoption and knowledge reuse.

Track metrics like article views, search success, content freshness, SME engagement, and user feedback. Analytics dashboards help measure engagement and support continuous improvement across your knowledge management strategy.

A strong strategy connects business goals with user needs. It should support multiple knowledge types (tacit, implicit, explicit), define governance, and provide tools for capturing, sharing, and maintaining content within your intranet ecosystem.

Key stakeholders often include KM professionals, internal comms, HR, IT, and business leaders. Cross-functional input ensures your knowledge management platform meets real-world needs and integrates with your Microsoft 365 environment.