Smart Knowledge Management on Your Intranet: Strategy, Collaboration, and Governance

Effective knowledge management in Microsoft 365 is essential for driving innovation, productivity, and operational excellence. Yet many organizations still struggle with siloed expertise, undocumented know-how, and information that’s difficult to find or share.

In this session, we’ll explore how Omnia, built to enhance Microsoft 365 knowledge management, supports collaboration, enhances findability, and enables robust governance. Discover how to create a dynamic knowledge management intranet that balances user-driven sharing with structured control over official knowledge.

We’ll showcase practical features, best practices, and real-life examples—helping you reduce duplication, improve onboarding, and deliver measurable business value through smarter intranet knowledge management using Omnia, Microsoft 365 and SharePoint.

Clarify the strategic role of knowledge management intranet solutions in driving quality, innovation, and performance. Understand how to identify and manage tacit, implicit, and explicit knowledge—and why your intranet should be the foundation of your KM strategy.

Empower employees to find the right internal experts. Use searchable expertise directories, skills tagging, and advanced intranet people search to strengthen collaboration and accelerate knowledge flow across the business.

Create topic-based intranet communities where employees can share insights, ask questions, and co-create a living knowledge base. Foster a vibrant knowledge sharing intranet culture that promotes peer learning and organizational growth.

Support consistency, compliance, and quality by applying lifecycle management to validated content. Use metadata, workflows, ownership, and versioning to create a trusted and well-governed knowledge base intranet.

Help users access the right content with tailored intranet search, intuitive structure, and feedback features like commenting and ratings. Make your knowledge management intranet easy to use, always relevant, and self-improving.

A brief Q&A session will follow the presentation.

This webinar is designed for KM teams and professionals, intranet stakeholders within Comms, HR, and IT teams, and similar roles looking to enhance knowledge management with a modern, Microsoft-based intranet.

The webinar is free and conducted in English. You can join via web browser or mobile app. Please note that registrations from private email addresses (such as Gmail, Outlook, Yahoo, etc.) are not accepted.

Can't make it on the scheduled date? Sign up anyway, and we'll send you the presentation and a recording. 

An effective KM strategy on your intranet should be built around five pillars:

✔ Capture: Collect tacit, implicit, and explicit knowledge from across the organization.

✔ Organize: Structure content using metadata, categories, and templates.

✔ Find: Ensure easy access to knowledge via tailored intranet search and navigation.

✔ Share: Promote peer-to-peer learning through intranet communities and collaboration.

✔ Govern: Apply lifecycle management to official content for consistency and compliance. These pillars form the foundation of a successful knowledge management intranet.

To improve discoverability of internal expertise:

✔ Add SME roles, skills, and competencies as properties in rich user profiles.

✔ Use intranet people search and filtering tools to let users easily find experts by topic.

✔ Surface experts dynamically in knowledge base intranet pages, intranet communities, and related content areas.

This helps employees connect with the right people and strengthens your expertise directory intranet experience.

Driving engagement in intranet communities requires structure and motivation:

✔ Assign moderators to curate content and spark discussions.

✔ Recruit members actively and onboard them with a clear purpose.

✔ Enable content interaction through likes, comments, and tagging.

✔ Create feedback loops and highlight top contributors.

✔ Use gamification, such as community badges, to reward participation.

This builds a vibrant knowledge sharing intranet culture that scales.

Official knowledge includes structured, validated content such as guidelines, work instructions, process documents, and project models. To manage it effectively:

✔ Create controlled content lifecycles using metadata, ownership, and versioning.

✔ Use approval, review, feedback, and archiving workflows to ensure quality.

✔ Apply retention policies and role-based access for compliance.

Omnia provides governance capabilities tailored for knowledge management in Microsoft 365, helping organizations manage official content with confidence.

Use your intranet knowledge management tools to:

✔ Surface relevant knowledge in context—on homepages, topic hubs, or role-based dashboards.

✔ Offer flexible navigation and knowledge base intranet layouts to reduce search time.

✔ Implement tailored search experiences with filters, synonyms, and categories.

✔ Leverage AI and semantic search to improve relevance and accessibility.

This approach increases the reach and impact of shared knowledge across the business.

A well-designed knowledge management intranet consolidates collaboration, expertise, and governance into one integrated platform.

✔ It connects people to information, processes, and experts.

✔ It supports both structured knowledge and crowd-sourced insights.

✔ It enhances productivity, speeds onboarding, and drives smarter decisions.

With Omnia and Microsoft 365, you can build a secure, scalable, and future-ready knowledge sharing intranet that delivers measurable value.