Knowledge Management Best Practices for Your Intranet - Free Guide

Looking for practical ways to improve knowledge management on your intranet? Want to see how successful organizations use their platforms to connect people, share expertise, and manage official content?

This hands-on guide shows you how to transform your site into a true knowledge management intranet—designed to reduce duplication, accelerate onboarding, and make trusted knowledge easy to find.

Download now to get a practical guide packed with intranet knowledge management examples and over 20 real-life screenshots—designed for both desktop and mobile.

See how leading organizations build effective intranet knowledge management solutions, including:

✔ Effective intranet people search and expertise directories.

✔ Engaging knowledge-sharing intranet communities.

✔ Structured knowledge bases with lifecycle workflows and governance.

✔ Intuitive search and navigation powered by semantic search and AI.

✔ Personalized knowledge feeds and alerts that improve discoverability.

This 21-page resource walks you through proven strategies for building a scalable, user-friendly knowledge management intranet, illustrated with more than 20 annotated screenshots (desktop + mobile). You’ll learn how to:

✔ Design knowledge hubs aligned with business goals and intranet best practices.

✔ Build user profiles and directories that make expertise easy to find.

✔ Support structured and collaborative content creation using Microsoft 365 intranet tools.

✔ Deliver trusted, well-maintained documentation through governed publishing workflows.

✔ Reduce duplication, accelerate onboarding, and drive continuous improvement.

If you work in Knowledge Management, Internal Communications, HR, or IT—especially within Microsoft 365 and SharePoint environments—this guide is for you. Likewise for other roles looking for knowledge management intranet examples. It’s ideal for teams looking for: 

✔ Enterprise-ready intranet knowledge management solutions.

✔ Better tools for knowledge transfer.

✔ The best intranet for knowledge sharing.

If you’re planning to use your intranet as a knowledge management platform, join our popular webinar Smart Knowledge Management on Your Intranet to explore strategies and see live examples of knowledge management intranets in action.

A knowledge management intranet is a digital workplace hub designed to help employees find, share, and apply knowledge efficiently. It connects people to trusted content, subject matter experts, and collaborative communities. By following knowledge management best practices, organizations can use their intranet to reduce duplication, accelerate onboarding, and improve decision-making.

Common intranet knowledge management examples include expertise directories, topic-based communities, structured knowledge bases, governed content workflows, and AI-powered search. In Microsoft 365 intranets, these examples can be implemented using SharePoint, Teams, and platforms like Omnia to support both formal documentation and peer-to-peer knowledge sharing.

Intranet design is critical for applying knowledge management best practices. A well-structured knowledge management intranet organizes content around user needs, with intuitive navigation, personalized feeds, and easy-to-use publishing tools. This ensures employees can quickly discover, contribute, and reuse knowledge—boosting both adoption and long-term value. 

Success can be measured through metrics such as article views, search effectiveness, content freshness, SME contributions, and employee feedback. Analytics dashboards within a knowledge management intranet help organizations track engagement, identify gaps, and continuously improve their knowledge management best practices.

A strong strategy combines business goals, user needs, and governance into a clear intranet roadmap. Knowledge management best practices include supporting different knowledge types (tacit, implicit, explicit), establishing content ownership, and enabling both collaborative and structured publishing. These elements ensure your knowledge management intranet evolves with the organization.

Successful knowledge management examples show that cross-functional involvement is essential. Key stakeholders include knowledge managers, internal communications, HR, IT, and business leaders. By involving multiple perspectives, you can design a knowledge management intranet that reflects real-world needs and integrates seamlessly with Microsoft 365.