Mobile and Frontline Support

Omnia helps you create frontline worker solutions that keep your entire workforce—whether in the office, on the shop floor, in the field, or on the move—connected and productive. With mobile-first design and powerful frontline workers intranet features, you can deliver the tools, updates, and resources your teams need, wherever they work.

The Omnia mobile app—your branded employee app—is available on the Apple App Store and Google Play, included in every license. It offers everything from targeted communication to task management and no-code mini-apps—helping you design mobile solutions that fit the unique needs of your deskless workforce.

Explore Omnia’s powerful search capabilities below—and view examples in the image gallery above. If you wish to learn more about improving intranets for a mobile and frontline workforce, sign up for our popular webinar: Intranet for Frontline Workers: Designing Solutions that Engage Frontline Teams.

Reach your entire workforce, even without Microsoft 365 accounts: Omnia’s frontline worker solutions make it easy to connect with employees who don’t have M365 licenses. Using Omnia accounts, you can give all staff access to essential news, resources, and tools—ensuring no one is left out of your intranet experience.

Get frontline staff connected quickly and easily: With flexible enrollment options, Omnia supports users from central directories or locally managed profiles. QR codes, guided app downloads, and offline-ready setup make it simple for every frontline employee to get started—reducing barriers to adoption.

Protect sensitive information while keeping access simple: Omnia offers multiple authentication methods—including passwords, one-time passcodes (OTP), and secure email links—ensuring frontline workers can sign in quickly without compromising security.

Support full-featured profiles for every employee: Even without M365 accounts, employees can have rich profiles with role-specific details. This allows them to take full advantage of frontline workers intranet features such as communities, task lists, and personalized content.

Deliver the right tools to the right teams: Omnia lets you configure multiple mobile solutions targeted to defined user groups. This ensures that each frontline team—whether in retail, manufacturing, or field service—sees the most relevant updates, documents, and workflows.

Keep frontline employees informed and engaged: Push targeted news, announcements, polls, and tasks directly to mobile devices. With push notifications, critical updates reach your teams instantly, reducing communication delays and improving operational alignment.

Encourage feedback and collaboration at every level: From comments and reactions to community discussions, Omnia provides interactive intranet features that give frontline teams a voice. This fosters engagement and strengthens the connection between head office and field teams.

Make daily work simpler and more efficient: Assign tasks, track progress, and collect sign-offs with mobile-friendly instructions and checklists. Omnia helps frontline workers stay on top of priorities and complete workflows without needing a desktop.

Understand and act on the frontline perspective: Use polls, surveys, and dedicated feedback channels to capture valuable insights. This makes it easier for leadership to identify needs, measure sentiment, and respond to challenges quickly.

Build stronger connections between teams: Omnia supports social and knowledge-sharing communities that enable frontline staff to collaborate, share best practices, and access peer support—no matter their location or shift.

Give teams instant access to the tools they need: Easily create mobile mini-apps for tasks like finding products, accessing training resources, viewing operational instructions, or connecting to business systems—all without custom development.

Deliver a consistent, branded employee experience: Customize Omnia’s mobile app to match your organization’s identity, ensuring a seamless and trusted experience for all users across your frontline worker solutions.

To learn more about intranets for frontline workers, join our popular webinar: Intranet for Frontline Workers: Designing Solutions that Engage Frontline Teams or check out this video: Frontline Workers Support: Making Your Teams More Effective.

They are tools and services—often delivered through a mobile intranet—that connect, support, and empower employees who don’t work at a desk, such as field teams, shop-floor staff, and service crews.

Essential features include mobile access, personalized news feeds, task management, secure sign-in, push notifications, and integration with HR or operational systems.

Yes. Omnia enables full intranet access for employees without M365 licenses, ensuring every team member can benefit from your frontline worker solutions.

By centralizing updates in one mobile-accessible hub, delivering targeted messages, enabling two-way feedback, and reducing reliance on paper or email.

Successful designs include role-based news feeds, quick links to forms, shift scheduling integration, step-by-step operational checklists, and training mini-apps.