Coor unites physical workplaces with Omnia

Leading Nordic facility management company Coor has created a unified digital workplace for its geographically scattered organization, a solution that has resulted in increased productivity and more uniform, transparent and engaging communications.

– Our internal collaboration and communication have improved significantly. Especially between colleagues working in different countries and physical workplaces. The new Omnia-based intranet, document, and quality management systems have made it possible for us to create a one-stop-shop for internal communication, quality management, and digital work tools, says Nicolai Dahl, IT Service Manager Collaboration at Coor.

Shared intranet trims distance

Coor is one of the leading providers of facility management services in the Nordics, offering a wide range of services from administration and logistics to property maintenance, security solutions, and energy optimization. With an impressive customer base in the private and public sectors throughout the Nordic region, as well as in the Baltics and Belgium, the company is listed on Nasdaq Stockholm and has more than 11,000 employees.

In 2015, the Omnia team helped Coor create a unified and Omnia-based intranet for the whole corporate group. The new solution replaced the former decentralized intranet platform, in which each country had its own separate intranet area without any global communication integration, tool-sharing, or collaborative solutions.

– We had to move forward and build a united intranet platform for the whole group, with a shared information and communication structure and with seamless integration to Microsoft 365. That’s why we chose to abandon our decentralized platform and integrate every sector of our business in a conjoined Omnia-based intranet. Since the launch, the distance between our various operations, countries, and offices has been significantly trimmed, Nicolai concludes.

Alongside creating the new intranet, Coor also implemented a new quality management system based on Omnia. Coor’s operations are certified in accordance with international ISO 9001, 14001, and 45001 standards. The company has furthermore developed a standardized process ensuring professional, customized, and high-quality service delivery. All processes, steering documents, templates, and tools needed to keep Coor’s certifications and service delivery in tip-top shape are accessible via the intranet in the quality management system.

– The system’s accessibility, structure, and intelligence make it easy for us to review and update processes and documents. It also helps us in our continuous improvement work, Nicolai emphasizes.

Enhanced digitalization and efficiency

The new intranet has been christened “CoorNet” and, with the exception of country-specific news streams, it has the same content, tools, and structure throughout the group. While not all of the company’s processes and tools are as yet accessible, the company’s goal is to have as many as possible integrated, consolidated, and merged into the net.

– We see the intranet as a platform for enhanced digitalization and efficiency. Our vision is for CoorNet to be the first thing greeting you when you fire up your computer in the morning, providing the gateway to your most critical applications and collaboration tools throughout the day. We are digitalizing an increasing number of processes and incorporating them into the intranet so as to make it easier for our employees to locate information and resources, manage projects, and collaborate with one another, Nicolai explains.

Even though Coor has made great strides along the route toward increased digitalization and improved internal communication, they still have a way to go.

– The engagement of our employees in the company’s future plans, as well as their participation in various online discussions and forums, has increased enormously since the launch of the new intranet. People are commenting, liking, and sharing posts and other content much more than before. But we still have work to do in order to boost employee engagement further and ensure more employees use the intranet regularly, says Nicolai and adds:

– We are streamlining the start page with more user-friendly and relevant information. The search functionality is also fine-tuned to make finding information and resources easier. Bearing in mind that approximately 70% of our employees work in the field, with virtually no computer access, the ability to reach them via their mobile phones is of key importance to us if we are to communicate with them effectively. Omnia’s responsive interface is therefore of crucial significance in our efforts to convert them into active and highly engaged users of the intranet.


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