Coor unites physical workplaces with Omnia
Leading Nordic facility management company Coor has created an Omnia-based intranet and unified digital workplace for its geographically scattered organization. The solution has resulted in increased productivity and more uniform, transparent, and engaging communications.
“Our internal collaboration and communication have improved significantly. Especially between colleagues working in different countries and physical workplaces. The new Omnia-based intranet, Document and Quality Management Systems have made it possible for us to create a one-stop-shop for internal communications, quality management, and digital work tools”, says Nicolai Dahl, IT Service Manager Collaboration at Coor.
Shared intranet trims distance
Coor is one of the leading providers of facility management services in the Nordics, offering a wide range of services from administration and logistics to property maintenance, security solutions, and energy optimization. With an impressive customer base in the private and public sectors throughout the Nordic region the company is listed on Nasdaq Stockholm and has more than 13,000 employees.
The Omnia team has helped Coor create a unified Omnia-based intranet for the whole corporate group. The solution has replaced the previous decentralized intranet platform, where each country had its own separate intranet without any global communication integration, tool sharing, or collaboration solutions.
“We had to move forward and build a united intranet platform for the whole group, with a shared information and communication structure and with seamless integration to Microsoft 365. The new Omnia-based solution has reduced distances between our different businesses, countries, and offices”, Nicolai concludes.
Alongside creating the new intranet, Coor also implemented a new Quality Management System based on Omnia and integrated with the intranet. Coor’s operations are certified in accordance with international ISO 9001, 14001, and 45001 standards. The company has furthermore developed a standardized process ensuring professional, customized, and high-quality service delivery. All processes, steering documents, templates, and tools needed to keep Coor’s certifications and service delivery in tip-top shape are accessible via the intranet in the Quality Management System.
“The system’s accessibility, structure, and intelligence make it easy for us to review and update processes and documents. It also helps us in our continuous improvement efforts”, Nicolai emphasizes.
Enhanced digitalization and efficiency
The new intranet has been christened “CoorNet” and, with the exception of country-specific news streams, it has the same content, tools, and structure throughout the group. While not all of the company’s processes and tools are as yet accessible, the company’s goal is to have as many as possible integrated, consolidated, and merged into the net.
“We see the intranet as a platform for enhanced digitalization and efficiency. Our vision is for CoorNet to be the first thing greeting you when you fire up your computer in the morning, providing the gateway to your most critical applications and collaboration tools throughout the day. We are digitalizing an increasing number of processes and incorporating them into the intranet to make it easier for our employees to locate information and resources, manage projects, and collaborate with one another”, Nicolai explains.
Even though Coor has made great strides along the route toward increased digitalization and improved internal communication, they still have a way to go.
“The engagement of our employees in the company’s future plans, as well as their participation in various online discussions and forums, has increased enormously since the launch of the new intranet. People are commenting, liking, and sharing posts and other content much more than before. But we still have work to do to boost employee engagement further and ensure more employees use the intranet regularly”, says Nicolai and adds:
“We are streamlining the start page with more user-friendly and relevant information. The search function has also been fine-tuned to boost findability. Bearing in mind that approximately 70% of our employees work in the field, with virtually no computer access, the ability to reach them via their mobile phones is of key importance to us. Omnia’s responsive interface is therefore of crucial significance in our efforts to convert them into active and highly engaged users of the intranet.”
